TALON

Talon is our new IT solution providing the online portal for MerlinVet Pet Shops, Health Plans, and MerlinVet Direct. It's our robust and intuitive practice portal software, tailored by the prescribing vet to their individual requirements and branding.

All management of practice health plans, treatment plans, and home delivery happens in one easy to access place. Talon has the flexibility to create health plans and payment structures that suit your business best, as well as providing digital prescription forms pre-filled for each animal. 

Full staff training and ongoing support is offered either digitally or in person, and each practice is provided with a support manual to help guide them through common functions and questions.

As a brand new practice I knew I wanted to offer health care plans but did not know where to start . Amy guided me through every step of the way and the support has been second to none.

The system allowed me to build a health plan with complete transparency as to the costs to me and the costs to the client within minutes, which is very difficult to achieve given the complexities of different discount schemes available, particularly with respect to parasite treatments. This helped ensure competitive and profitable pricing of my plan. The flexibility within Talon allows the plans to be tailored to individual clients and integrates with a home delivery service if clients wish to take advantage of this which is very quick and easy to use and allows complete clinical freedom of product choice. The personal touch is priceless. Amy has a deep understanding of veterinary practice and listened to what I wanted to achieve for the practice and has managed to do this very quickly and have provided excellent marketing that is individual for my plan. I have been with merlin SPS for a few years now and even price increases are simple to implement.

Merlin SPS and Talon has the ability to do everything needed for creating and managing both health plans and treatment plans for patients with home delivery options available, it has full support from a dedicated team that want me to succeed and I have also found the pricing to be very competitive compared to other companies.

MerlinSPS stood out to us because they deal with independent practices who are keen to tailor health plans suit their clients' needs. Amy took the time to go explain how the plans work, and there was never any pressure to sign up. We would recommend Talon and MerlinSPS to another practice. From our initial conversation with Amy through to going live we have found the whole process to be uncomplicated. Our clients have found the sign-up process simple, and the administration has been straightforward. We have had a few questions along the way, and the team have responded quickly to our queries. We also had in person training prior to going live, which was excellent.

Merlin took over just the home delivery service initially but after such good, knowledgeable support over 6 months we decided to move the whole plan over to them. Moving a health plan from another provider can always be a bit stressful and hugely time consuming. We have had a health plan for many years through a few different providers and so had the pain of moving plans previously. However, I could not believe how seamless the transfer was for us and the help and support from the Merlin team. They are great to work with we have built a really positive working relationship with Merlin for both the health plan and as our buying group.